Role of Logistics Integration Capability in Enhancing Performance in Omni-Channel Retailing: Supply Chain Integration as Mediator

Although the importance and benefits of logistics integration in omni-channel (OC) retailing have been discussed in the literature, the impacts of logistics integration from the dimension of internal and external logistics remain unknown. To fill this gap, this study aims to investigate the relationships among internal and external logistics integration capabilities, supply-chain integration (SCI), and financial performance (FP) in OC retailing based on the dynamic capability view. An empirical study is conducted based on a survey of 230 OC retailers in China's market. Factor analysis and regression analysis are conducted to examine the hypotheses of the proposed conceptual model. The quantitative analyses show that the internal logistics integration capability is significantly related to the external logistics integration capability, and they both have positive effects on SCI, while the external logistics integration capability generates a higher impact (i.e., almost 1.5 times that of the internal logistics integration capability). The numerical results also demonstrate that the logistics integration capabilities and SCI have similar positive effects on FP (i.e., all the relevant regression coefficients show values around 0.25), and SCI plays a partial intermediary role in the relationships between logistics integration capabilities and FP. Furthermore, the quantitative evidence addresses the fact that the FP is not influenced by OC retailers' characteristics, indicating a fair business environment in the OC retail industry.

A mixed-method study on the barriers of industry 4.0 adoption in the Indonesian SMEs manufacturing supply chains

PurposeThis paper aims to investigate the adoption barriers of Industry 4.0 in the Indonesian manufacturing supply chains.Design/methodology/approachThe mixed method was deployed to validate the findings. First, the qualitative study was conducted based on the interviews. Then, the companies were approached using filter questions on the involvement in adopting industry 4.0 and its impact on the supply chain.FindingsBased on the qualitative study, nine main barriers were found in the thematic analysis. Thus, to get a consensus on the barriers in the industry, the barrier indicators were tested using a structural equation model retrieved from 173 small and medium Indonesian manufacturing firms. Results indicate that five main barriers (e.g. unclear Industry 4.0 policy, higher-risk investment, insecure data sharing, lack of expertise and lack of incentive) are confirmed as the adoption barriers.Practical implicationsThe successful adoption of supply chain integration with Industry 4.0 technology can strengthen the manufacturing sector and competitiveness. Therefore, this study can be a complimentary assessment to evaluate the Indonesia Industry 4.0 Readiness Index (INDI 4.0) and the effectiveness of the government support program.Originality/valueThe results can be used as the framework to foresee the successful implementation of smart manufacturing supply chain management and its integration. Therefore, the authors proposed the framework to foresee the successful implementation of smart manufacturing, supply chain management and integration.

Study on Food Supply Chain Integration of Epidemic Outbreak Based on AHP-Fuzzy

Food is a necessity of people's life, with its unique characteristics and irreplaceability. Due to the sudden, unpredictable and destructive nature of the epidemic, countries need to take particularly strict epidemic prevention measures to manage and control the epidemic in areas with severe development of the epidemic, which affects the trans-regional transportation of food and other agricultural products, and makes food supply become mainly local supply and become a limited resource. Through the integration of food supply chain in response to the outbreak of COVID-19, the service efficiency and cost can be improved, so that the community residents affected by the disaster can get high-quality food more quickly. © 2023 SPIE.

The relationship between supply chain resilience, supply chain integration, and supply chain performance: A MASEM analysis

With the acceleration of technological change and globalization, companies face increasing environmental uncertainty and complexity. The COVID-19 pandemic has severely damaged the global supply chain and aggravated the operational risks of supply chains. Industry and academia have conducted studies on the construction of resilient and integrated supply chains, and to date a bulk of empirical literature has already been accumulated. A notable feature of existing literature is the heterogeneity in the characterization of the relationship between supply chain resilience, supply chain integration, and supply chain performance. In this study meta-analysis and structural equation modeling (MASEM) methods are integrated to construct a theoretical framework of supply chain resilience, supply chain integration, and supply chain performance. 45 empirical studies (73 effect size data, 2092 samples) are selected from 10,623 papers published over the years 2013 to 2021 to explore the transmission mechanisms, the role of mediator variable, and boundary conditions of the relationship between supply chain resilience and supply chain performance. The results show that supply chain resilience can promote supply chain performance. Moreover, supply chain integration (supplier integration, internal integration, and customer integration) plays a partial mediating role for the impact of supply chain resilience on supply chain performance. Situations and measurement factors such as industry type, national culture (power distance), sampling area, and logistics performance have a certain impact on the relationship, and the usage of different indicators may lead to marked differences in conclusions regarding the relationship. By extracting the conclusions of existing empirical studies, this study proposes new insights into the mechanism of action of supply chain resilience, supply chain integration, and supply chain performance and provides specific suggestions for future supply chain management. [ FROM AUTHOR] Copyright of Journal of Intelligent & Fuzzy Systems is the property of IOS Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)

Developing supply chain resilience through integration: An empirical study on an e‐commerce platform

The outbreak of the COVID‐19 pandemic has disrupted supply chains and increased the uncertainties faced by firms. While firms are struggling to survive and recover from the pandemic, Chinese e‐commerce platforms have demonstrated resilient supply chains. We develop a framework that investigates the impacts of integration between an e‐commerce platform and suppliers on supply chain resilience and the moderating effect of the suppliers' product flexibility. An analysis of data from a Chinese e‐commerce platform using operational indicators finds that integration between the e‐commerce platform and suppliers in terms of information sharing, joint planning and logistics cooperation has positive impacts on supply chain resilience, while procurement automation has the opposite effect. Furthermore, product flexibility positively moderates the impacts of information sharing, joint planning and logistics cooperation. The results enhance current understandings of the factors that contribute to the development of supply chain resilience and reveal that the relationship between integration and resilience should be examined within a contingency framework. The findings also provide guidelines for managers taking measures to mitigate the negative influences of supply chain disruptions.

Supply chain integration and firm performance in the COVID-19 era: the mediating role of resilience and robustness

PurposeIn recent years, the COVID-19 pandemic has become one of the most impactful disruptions which has imposed high levels of uncertainty on supply chains around the world. Supply chain integration (SCI) is highly recommended as an underlying mechanism that can facilitate the development of resilience and robustness as two dynamic capabilities. They can in turn positively influence firm performance and success during the disruptive conditions of COVID-19 era. The study aims to examine whether SCI as an enabler of resilience and robustness can improve firm performance during COVID-19 pandemic.Design/methodology/approachA theoretical model is developed to elaborate the relationship between SCI dimensions, resilience and robustness and firm's operational and financial performance during the COVID-19 pandemic. A survey method is then used to empirically examine the model using a sample of 94 companies in the food industry in the province of Tehran, Iran, during the COVID-19 pandemic. This study makes several contributions. It provides a novel theoretical model on the relationship between SCI, resilience and robustness and firm performance and tests this model in a less-studied yet critical context (i.e. Iranian food industry) and during a disruptive era (i.e. COVID-19 pandemic).FindingsThe results support the positive effect of three SCI dimensions of internal, product and process integration on operational and financial performance during corona virus pandemic. Furthermore, internal and process integration have positive effects on resilience. Internal, product and process integration have positive effects on robustness. In addition, resilience mediates the effects of internal and product integration on both operational and financial performance, whereas robustness mediates the effect of internal and product integration on financial performance.Research limitations/implicationsThis study was conducted in the Province of Tehran. To test and generalize the results, it is recommended to conduct this study in other places and countries.Originality/valueThese results highlight the importance of SCI dimensions as vital enablers of resilience and robustness and their consequent impact on firm's performance during the COVID-19 pandemic.

Factors Affecting the Sustainability of Halal Product Performance: Malaysian Evidence

The purpose of this research is to examine the impact of supply chain integration (SCI), demand for halal products (DHP), halal marketing (HM), process quality improvement (PQI), food safety concerns (FSCs), and health consciousness (HC) on sustainable product performance (SPP) in the halal food industry in Malaysia. A survey was conducted with 212 respondents from Malaysian halal-certified companies, and the partial least squares (PLS-SEM) method was used for the data analysis. The findings indicate a positive and significant link between SCPI, HC, PQI, and SPP. In contrast, the findings show no significant link between HM, FSC, and SPP. DHP was found to have a negative, non-significant association with SPP. This paper concludes by discussing the implications of the findings and opportunities for future research.

The impact of big data analytics capability on green supply chain integration: an organizational information processing theory perspective

PurposeDespite big data analytics capability (BDAC) has received extensive attention, how and under what conditions BDAC influences green supply chain integration (GSCI) remains unclear. This study draws on organizational information processing theory to examine the mediating effect of supply chain visibility in the BDAC–GSCI link and the moderating effects of flexibility- and control-oriented culture.Design/methodology/approachThe authors examined the research model using two-waved survey data gathered from 317 Chinese firms. The authors employed hierarchical regression analysis and bootstrapping method to test hypotheses and assessed the robust of theoretical model using structural model.FindingsThe authors found that BDAC facilitates all three dimensions of GSCI. Supply visibility mediates the relationship between BDAC and all three dimensions of GSCI, whereas demand visibility only mediates the positive effects of BDAC on green internal and customer integration. In addition, control-oriented culture strengthens the positive impacts of BDAC on supply and demand visibility, while the moderating effects of flexibility-oriented culture are insignificant.Originality/valueThis research contributes to opening the "black box” of how BDAC affects GSCI and provides novel guidelines for firms enhancing the degree of GSCI.

The moderating role of industry clockspeed on the relation between supply chain integration practices and new product flexibility.

This study assessed the firm's new product flexibility in the recovery phase of COVID-19. Using the theoretical lens of organizational information processing theory, it established the relationship between supply chain integration practices (supply chain planning, internal integration, and supplier involvement) and new product flexibility. It also explained the moderating effect of industry clockspeed on supply chain integration practices and new product flexibility with the help of contingency theory. This study used an online survey method to collect data from plant managers, and we received 256 useable responses. We conducted a confirmatory factor analysis to test the validity and reliability of the scales, and we tested hypotheses using moderated multiple regression technique. The results showed significant positive relationships between supply chain integration practices and new product flexibility. The moderating effects hypotheses showed that industry clockspeed significantly and positively moderated on supply chain planning-new product flexibility and internal integration-new product flexibility links. But it negatively moderated on supplier involvement and new product flexibility. Our study departs from earlier studies in the field that were conducted under normal circumstances. We conducted our study in the recovery phase of COVID-19 in Pakistan, when firms, after fourteen days of complete lockdown, resumed their operations and experienced a new business landscape.

Dynamic capabilities in the "new normal”: a study of organizational flexibility, integration and agility in the Peruvian coffee supply chain

Purpose: Considering the unprecedented supply chain disruptions due to the COVID-19 pandemic, especially in the agri-food sector, the possession of dynamic capabilities (DCs) – particularly, the need for higher agility – seems to be the key to survival in highly uncertain environments. This study aims to use the dynamic capability view (DCV) theory to analyze how three key supply chain capabilities – organizational flexibility, integration and agility – should be combined to obtain the desired supply chain performance. Design/methodology/approach: The authors designed a conceptual model in which the relationships between these three key capabilities and supply chain performance were hypothesized. The model was first tested through partial least square regression using survey data collected from 98 members of the Peruvian coffee supply chain. A fuzzy-set qualitative comparative analysis (fsQCA) was conducted to uncover how DCs could be combined in successful supply chain configurations. Findings: The authors show that organizational flexibility is a driver of higher agility in agri-food supply chains, together with external and internal supply chain integration, that have a direct impact on agility, which positively affects supply chain performance. Higher levels of supply chain agility are necessary but insufficient to guarantee high performance, as sufficiency is reached when both integration (internal and/or external) and agility are present. Originality/value: This study represents a pioneering attempt to apply the DCV theory to agri-food supply chains – characterized by many sources of uncertainty. All the DCs are included within the same model and the joint use of PLS regression and fsQCA provides evidence about the relationships between DCs and how they can empower agri-food supply to obtain the desired performance. © 2021, Emerald Publishing Limited.

Big data and big disaster: a mechanism of supply chain risk management in global logistics industry

PurposeAlthough big data may enhance the visibility, transparency, and responsiveness of supply chains, whether it is effective for improving supply chain performance in a turbulent environment, especially in mitigating the impact of COVID-19, is unclear. The research question the authors addressed is: How do logistics firms improve the supply chain performance in COVID-19 through big data and supply chain integration (SCI)?Design/methodology/approachThe authors used a mixed-method approach with four rounds of data collection. A three-round survey of 323 logistics firms in 26 countries in Europe, America, and Asia was first conducted. The authors then conducted in-depth interviews with 55 logistics firms.FindingsIn the first quantitative study, the authors find mediational mechanisms through which big data analytics technology capability (BDATC) and SCI influence supply chain performance. In particular, BDATC and SCI are two second-order capabilities that help firms develop three first-order capabilities (i.e. proactive capabilities, reactive capabilities, and resource reconfiguration) and eventually lead to innovation capability and disaster immunity that allow firms to survive in COVID-19 and improve supply chain performance. The results of the follow-up qualitative analysis not only confirm the inferences from the quantitative analysis but also provide complementary insights into organizational culture and the institutional environment.Originality/valueThe authors contribute to supply chain risk management by developing a three-level hierarchy of capabilities framework and finding a mechanism with the links between big data and big disaster. The authors also provide managerial implications for logistics firms to address the new management challenges posed by COVID-19.

Advancing supply chain management from agility to hyperagility: a dynamic capability view.

Research and practice emphasize the criticality of supply chain agility in responding to external disruptions. However, many organizations struggled to respond at enhanced speed to the global supply chain shocks caused by the COVID-19 pandemic. Organizations need hyperagile supply chains to survive and remain competitive in an environment characterized by unexpected and sudden disruptions such as the COVID-19 pandemic. We propose that supply chain hyperagility (SCH) is a distinctive organization-specific capability. It enables organizations to effectively manage demand shocks at extreme speeds and under extreme time pressures. We advance the concept of supply chain hyperagility and establish its antecedents, taking the dynamic capability perspective. This study operationalizes the SCH construct for the first time and investigates its antecedents using structural equation modeling. The results highlight the significance of data analytical capabilities, market orientation, entrepreneurial orientation, and supply chain integration in shaping supply chain hyperagility. The study offers practical insights for managers regarding designing supply chains that can navigate hyperagile environments and benefit from the opportunities presented by such environments.

Transformational leadership, integration and supply chain risk management in Vietnam's manufacturing firms

Purpose>Due to an increase in vulnerability, supply chain risk management (SCRM) has gained the attention of both researchers and practitioners. Although different approaches have been widely used to discuss the implementation of risk management, the impacts of leadership factors on SCRM have received little attention. To fill this gap in the literature, this study aims to examine whether transformational leadership and integration facilitate SCRM and enhance performance.Design/methodology/approach>Using 261 Vietnamese manufacturing companies as sample, this study applies partial least squares based structural equation modeling (SEM) to test the proposed hypotheses.Findings>This study demonstrates three contributions for exist leadership and supply chain literature. First, the characteristics of transformational leadership effectively facilitate the internal and external integration in supply chain with higher responsiveness, visibility and integration. Second, transformational leadership has indirectly effect to supply chain risk management practice (SCRMP) throughout supply chain integration (SCI). Additionally, three dimensions of integration enable SCRM and partially mediate the relationship between transformational leadership and SCRM. Furthermore, SCRM not only plays a partially mediating role in the relationship between internal integration, customer integration and supply chain performance but also fully mediates the relationship between supplier integration and supply chain performance.Practical implications>This study addresses that the paper extends the content of the relationship between transformational leadership and SCI by three integration dimensions among of exist literature. Transformational leadership should be literarily included into part of leadership strategy on SCRMPs since it is shown to have an indirectly positive improvement effect on SCRM. In addition, the paper is targeted the supply chain downstream performance (SCDP) with integration and risk management with the concept of considering downstream performance is a key section to confront the external stakeholder and customers, Finally, the authors emphasized companies should be aware of the importance about how to include transformational leadership, SCI and SCRMP into its supply chain management.Originality/value>This study contributes to the SCRM literature by empirically examining the effect of transformational leadership and SCI on SCRM and performance in Vietnam, which is few and far better than that of developed countries.

Supply chain integration and firm performance in the COVID-19 era: the mediating role of resilience and robustness

Purpose: In recent years, the COVID-19 pandemic has become one of the most impactful disruptions which has imposed high levels of uncertainty on supply chains around the world. Supply chain integration (SCI) is highly recommended as an underlying mechanism that can facilitate the development of resilience and robustness as two dynamic capabilities. They can in turn positively influence firm performance and success during the disruptive conditions of COVID-19 era. The study aims to examine whether SCI as an enabler of resilience and robustness can improve firm performance during COVID-19 pandemic. Design/methodology/approach: A theoretical model is developed to elaborate the relationship between SCI dimensions, resilience and robustness and firm's operational and financial performance during the COVID-19 pandemic. A survey method is then used to empirically examine the model using a sample of 94 companies in the food industry in the province of Tehran, Iran, during the COVID-19 pandemic. This study makes several contributions. It provides a novel theoretical model on the relationship between SCI, resilience and robustness and firm performance and tests this model in a less-studied yet critical context (i.e. Iranian food industry) and during a disruptive era (i.e. COVID-19 pandemic). Findings: The results support the positive effect of three SCI dimensions of internal, product and process integration on operational and financial performance during corona virus pandemic. Furthermore, internal and process integration have positive effects on resilience. Internal, product and process integration have positive effects on robustness. In addition, resilience mediates the effects of internal and product integration on both operational and financial performance, whereas robustness mediates the effect of internal and product integration on financial performance. Research limitations/implications: This study was conducted in the Province of Tehran. To test and generalize the results, it is recommended to conduct this study in other places and countries. Originality/value: These results highlight the importance of SCI dimensions as vital enablers of resilience and robustness and their consequent impact on firm's performance during the COVID-19 pandemic. © 2022, Emerald Publishing Limited.

Developing supply chain resilience through integration: An empirical study on an e-commerce platform

The outbreak of the COVID-19 pandemic has disrupted supply chains and increased the uncertainties faced by firms. While firms are struggling to survive and recover from the pandemic, Chinese e-commerce platforms have demonstrated resilient supply chains. We develop a framework that investigates the impacts of integration between an e-commerce platform and suppliers on supply chain resilience and the moderating effect of the suppliers' product flexibility. An analysis of data from a Chinese e-commerce platform using operational indicators finds that integration between the e-commerce platform and suppliers in terms of information sharing, joint planning and logistics cooperation has positive impacts on supply chain resilience, while procurement automation has the opposite effect. Furthermore, product flexibility positively moderates the impacts of information sharing, joint planning and logistics cooperation. The results enhance current understandings of the factors that contribute to the development of supply chain resilience and reveal that the relationship between integration and resilience should be examined within a contingency framework. The findings also provide guidelines for managers taking measures to mitigate the negative influences of supply chain disruptions. © 2022 Association for Supply Chain Management, Inc.

Survival of the Fittest During Pandemics: The Role of Market Orientation, Entrepreneurial Thinking, Strategic Flexibility and Supply Chain Integration

Business survival remains the point of discussion among the policymakers, researchers, and regulators around the world since the emergence of COVID pandemic. The present study intends to evaluate the role of strategic skills and competencies in SMEs survival during the COVID-19. SMEs operating in manufacturing sector have been selected for data collection by using survey based questionnaire. Structural equation modeling technique has been used to evaluate the association among the independent and dependent latent constructs using the SmartPLS software. The findings of present study show that market orientation, entrepreneurial thinking, strategic flexibility significantly contribute towards the survival of SMEs. Strategic flexibility significantly and positively mediates the relationship between market orientation, entrepreneurial thinking and survival of SMEs. The supply chain integration moderates the relationship between strategic flexibility, entrepreneurial thinking and survival of SMEs. The findings of current study outline the implications for the owners/managers of SMEs and regulatory authorities in understanding the significance of market orientation, entrepreneurial thinking, strategic flexibility, and supply chain integration towards the survival of SMEs © 2022. Pakistan Journal of Commerce and Social Science.All Rights Reserved.

Empirical study on improving international dry port competitiveness based on logistics supply chain integration: evidence from China

Purpose>The importance of international dry port integration in the supply chain has received a great deal of attention and been widely discussed in the literature. This study empirically examines the relationship among dry port logistics supply chain integration (DPLSCI), its operational performance (OP) and dry port competitiveness (DPC) in the context of China.Design/methodology/approach>The authors developed a structured questionnaire based on the supply chain integration (SCI) theory and resource-based view, and collected data from the dry port operation enterprises and their stakeholders in central and western China. A structural equation model (SEM) is used to test the research hypotheses.Findings>The results demonstrate that DPLSCI has a positive effect on logistics cost performance (LCP) and service quality performance (SQP), which further improves DPC. Meanwhile, OP (LCP and SQP) is a full mediator between DPLSCI and DPC.Practical implications>This paper provides guidelines for dry port operators and their stakeholders to integrate supply chain resources and develop the OP for improving the overall competitiveness of an international dry port. The government could also invest in physical infrastructure and system platform to strengthen the OP of a dry port and further enhance its competitiveness.Originality/value>The authors emphasise that the international dry port is a proactive and integrated system in providing a supply chain logistics service. This study fills up a research gap in the extant literature on theoretically proposing and empirically testing a new theoretical model. It also contributes to dry port stakeholders by providing useful guidelines to enhance OP and dry port competitiveness.

The Influence of IT Capability on Operational Performance Through Internal and External Integration: Evidence from Indonesia

During the Pandemic of COVID-19, many manufacturing companies around the world, such as Indonesia, experienced supply and demand disruption. The PMI index reflecting the operational performance declined to 27.5 in April 2020 from 45 in January 2020. This study investigates the influence of IT capability on operational performance through internal and external integration. The sample consists of 111 manufacturing companies, and data analysis adopts the Partial Least Square (PLS) approach with SmartPLS. The results revealed that nine hypotheses proposed were supported. First, IT capability directly affects internal, external integration, and operational performance. Second, internal and external integration affects operational performance. Third, IT capability indirectly affects operational performance through internal and external integration. This research paves a way on how to recover the operational performance during the pandemic. These findings also contribute to enriching and extending the acceptance of previous research in the manufacturing industry context.

Integration vs Collaborative Redesign Strategies of Health Systems' Supply Chains in the Post-COVID-19 New Normal: Cross-sectional Survey Across the United States.

BACKGROUND: Given the widespread disruptions to supply chains in 2020 because of the COVID-19 pandemic, questions such as how health systems are shaping strategies to restore the supply chain disruptions are essential to have confidence in health systems' supply chain model strategies. Plausibly, health systems have an opportunity for redesign, growth, and innovation by utilizing collaborative strategies now, compared to the usual strategies of integrating their existing supply chains to reduce inefficiencies. OBJECTIVE: This study focuses on teasing out the nuance of supply chain integration versus collaborative redesign strategies for health systems in the post-COVID-19 new normal. We focus on 2 research questions. First, we explore the impact of perceived supply chain challenges and disruptions on health systems' supply chain integration (SC-INTEGRATION) and collaborative redesign (SC-REDESIGN) strategies. Second, we examine the outcomes of integration and collaborative redesign strategic choices on growth and service outcomes. METHODS: We used data for this study collected through a consultant from a robust group of health system chief executive officers (CEOs) across the United States from February to March 2021. Among the 625 health system CEOs contacted, 135 (21.6%) responded to our survey. We considered supply chain-relevant strategy and outcome variables from the literature and ratified them via expert consensus. We collected secondary data from the Agency for Healthcare Research and Quality (AHRQ) Compendium of the US Health Systems, leading to a matched data set from the 124 health systems. Next, we used ordered logit model estimation to examine CEO preferences for partnership strategies to address current supply disruptions and the outcomes of strategy choices. RESULTS: Health systems with higher disruptions would choose integration (positive, P<.001) over redesign, indicating that they still trust the existing partners. Integration strategy is perceived to result in better service outcomes (P<.01), while collaborations are perceived to lead to greater growth opportunities (P<.05); however, the role of integration in growth is not entirely ruled out (combined model, P<.001). Plausibly, some health systems would choose integration and collaborative redesign models, which have a significant relationship with both services (combined model, P<.01) and growth, establishing the importance of mixed strategies for health systems. CONCLUSIONS: The cost of health care continues to rise, and supply-related costs constitute a large portion of a hospital's expenditure. Understanding supply chain strategic choices are essential for a health system's success. Although collaboration is an option, focusing on and improving existing integration dynamics is helpful to foster both growth and services for health systems.

Investigating the relationship between digital technologies, supply chain integration and firm resilience in the context of COVID-19.

The outbreak of the COVID-19 pandemic has significantly augmented the complexity of information, adding to the challenges that firms face in effectively processing and grasping accurate information. As a result, the production uncertainty of firms has been seriously intensified during the pandemic, disrupting the normal operation of firms and their supply chains. Digital technologies serve as salient tools that help firms to process and analyse information, consequently enhancing firm resilience in the face of supply chain disruptions. This study aims to examine how digital technologies affect firm resilience in the context of COVID-19 through the lens of information processing theory and a large-scale survey conducted among Chinese manufacturers. Specifically, our study evaluates the mediating effect of supply chain integration (internal integration, customer integration and supplier integration) and the moderating effect of information complexity. The results show that supply chain integration plays a mediating role in the effect of digital technologies on firm resilience, and the mediation effect is particularly significant for customer integration. Furthermore, digital technologies have a stronger impact on firm resilience when information complexity is high. The findings advance our understanding and recognition of the resilience implications of digital technologies and provide important managerial implications for improving firm resilience in the context of COVID-19.